Shipping policy
Order Processing, Shipping, and Customer Support Policy
Order Processing and Shipping
Upon receipt of an order, please allow 3 to 7 business days for processing and production. Following processing, standard shipping times average between 2 to 5 business days. Delivery time estimates are subject to unforeseen circumstances beyond our control, including but not limited to natural disasters, holidays, and adverse weather conditions. While we make every reasonable effort to ensure prompt delivery, we cannot guarantee exact delivery dates or times, as these are the responsibility of the respective shipping carriers.
Order Cancellations
Orders may be canceled without penalty if requested within 24 hours of order placement. To initiate a cancellation, please contact us via email with “CANCEL” as the subject line. Cancellations cannot be applied once the order has been shipped.
Address Modifications
If an incorrect address has been provided, please notify us immediately by replying to your order confirmation email with the correct address details. Address adjustments must be requested within 24 hours of the order to ensure timely correction prior to shipping. We do not assume liability for shipments that cannot be delivered due to incorrect address information provided by the customer.
Damaged or Defective Items
Our packaging is designed to minimize potential shipping damage; however, approximately 1 in 1000 items may sustain damage during transit. In the event an item arrives damaged, please contact us with:
- The order number
- A clear photograph of the damaged product
Upon verification, we will arrange for a replacement shipment at no additional cost to you. Claims for damaged items must be submitted within a reasonable timeframe following delivery.
Further Assistance
Should you have additional questions not addressed within this policy, please contact us via our customer support email. We aim to respond to all inquiries within 24 hours.